PharmX Terms of Service

1) Terms Summary

This summary is for convenience only. The full Terms below apply.

• Access & Use: You may use PharmX for personal learning only.
• No Account Sharing: Sharing logins is strictly forbidden and leads to immediate termination without refund.
• Content Ownership: All notes, videos, question banks, mock exams, web apps, and resources belong to PharmX.
• Strict Anti-Copy Rules: No screenshots, screen recordings, copying questions into other platforms, or reselling content.
• Refunds: We offer a 14-day refund period, even if content has been accessed, subject to the rules in these Terms.
• Community Conduct: WhatsApp/community rules apply. Misconduct can result in removal or banning.
• No Guarantee: We do not guarantee exam passes, outcomes, or professional results.
• Not Affiliated: PharmX is not affiliated with the GPhC.
• Governing Law: These Terms are governed by the laws of England and Wales.

2) Definitions

In these Terms:

• Account means the user account created to access PharmX.
• Content means all materials, services, and resources provided by PharmX including videos, notes, slides, PDFs, A4 sheets, question banks, MCQs, mock exams, web apps, and any other learning materials.
• Services means all products and services offered by PharmX, whether paid or free.
• Subscription means a recurring plan billed monthly (or as stated at checkout) until cancelled.
• Access Pass means time-limited access purchased with a one-time fee (e.g., 4-year or 8-year access).
• You / User means the person accessing or using PharmX.

3) Eligibility

You may use PharmX only if:

• you can legally enter into a binding contract; and
• you comply with these Terms.

PharmX is designed for UK trainee pharmacists, but may also be used by international learners and others.

4) Account Registration & Security

4.1 Accurate information

You agree to provide accurate and complete information when registering.

4.2 Security responsibility

You are responsible for keeping your login credentials secure and for all activity under your Account.

4.3 No sharing / no transfers

Your Account is personal to you and must not be shared, sold, transferred, or sublicensed to anyone else.

4.4 Device/session/IP monitoring

We may use reasonable technical measures to detect and prevent account sharing or abuse, including (without limitation) device/session limits, unusual access detection, and IP monitoring.

5) Purchases, Plans & Billing

5.1 Products offered

PharmX may offer:

• One-time payments
• Monthly subscriptions
• Annual subscriptions
• Instalment payments
• Free trials
• Time-limited Access Passes (including 4-year and 8-year access)

Not all plans may be available at all times. Available plans will be displayed at checkout.

5.2 Subscriptions (monthly)

Monthly subscriptions are billed automatically on a recurring basis unless cancelled before the renewal date.

You can cancel anytime through your account settings (where available) or by contacting us. Cancellation stops future billing, and you retain access until the end of the current billing period unless access is terminated due to breach.

5.3 Access Passes (4-year / 8-year)

Access Passes are paid via a one-time fee and provide access for the duration purchased, subject to these Terms.

5.4 Pricing

All prices are shown at checkout. We may change pricing from time to time, but changes will not affect already purchased Access Passes.

5.5 Payment processing

Payments may be processed via third-party payment processors. By paying, you agree to their terms as well.

6) Refund Policy (14-day policy)

6.1 14-day refunds

We offer a 14-day refund period beginning on the date of purchase.

Refunds may be provided even if you have accessed content, provided that:

• the request is made within 14 days; and
• there is no breach, abuse, or policy violation connected to your account.

6.2 How to request a refund

Email: [email protected]

Include:

• your name
• email used for purchase
• order details
• reason for request (optional, but helpful)

6.3 No refunds for breaches

You will not be eligible for a refund if:

• you shared your Account or login credentials;
• you engaged in prohibited copying (screenshots, recordings, exports);
• you attempted to resell, distribute, or republish PharmX Content;
• you were removed for misconduct under Section 12.

6.4 Refund processing

Approved refunds will be returned to the original payment method where possible. Processing times depend on the payment processor/bank.

7) Digital Content, Access & Changes

7.1 Instant access

Once a purchase is completed, you typically receive immediate access to the Services and Content.

7.2 Service changes

We may update, revise, improve, remove, replace, or discontinue any part of the Services or Content, including question bank formats, videos, web apps, features, or availability.

We aim to maintain the quality and continuity of the platform but do not guarantee that any specific item will always remain available.

7.3 No guarantee of outcomes

PharmX is educational. We do not guarantee:

• exam passes
• specific marks/scores
• employment outcomes
• qualification outcomes

You remain responsible for your own learning, preparation, and professional requirements.

8) Intellectual Property & Ownership

8.1 PharmX ownership

All rights, title, and interest in and to the Services and Content are owned by PharmX and/or our licensors.

8.2 Limited license to you

You are granted a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Content for your own educational use.

8.3 No commercial use

You must not use the Content for business purposes, coaching, training others, or resale.

9) Strict Prohibited Uses (Anti-copy / Anti-leak Rules)

You must not, and must not attempt to:

1. Share your login details or allow another person to access PharmX using your Account.
2. Record any videos, sessions, web apps, or screen content.
3. Take screenshots or screen recordings of any Content (including MCQs).
4. Copy, export, or reproduce any question bank content or MCQs into:
   • Anki
   • Quizlet
   • shared documents
   • spreadsheets
   • external question banks
   • AI models/tools
5. Distribute Content by email, social media, messaging, or any public/private group.
6. Resell or commercially exploit Content.
7. Remove copyright markings, watermarks, access controls, or restrictions.
8. Circumvent access controls, paywalls, device restrictions, or security measures.
9. Use bots, scrapers, crawlers, or automated extraction tools.
10. Use PharmX Content to train AI models or data-mining systems.

Any breach may result in immediate termination without refund and may lead to legal action.

10) Downloadable Content

Certain Content may be downloadable (e.g., PDFs, A4 sheets, slides).

Where downloads are enabled:

• downloads are for personal use only unless explicitly stated otherwise; and
• all prohibited use rules in Section 9 still apply.

If downloads are not enabled for certain materials, you do not have permission to copy them.

11) WhatsApp / Community Groups

11.1 Community access

Some plans may include access to a community group (e.g., WhatsApp).

11.2 Behaviour standards

You must behave respectfully. PharmX may remove or ban any user for:

• harassment, bullying, discrimination
• threatening, abusive, or offensive behaviour
• disruption of the learning environment
• spam, solicitation, or promotion
• repeated rule-breaking

11.3 Removal

We reserve the right to remove users from the community group without notice.

12) Termination & Suspension

12.1 Termination for breach

We may suspend or terminate your Account immediately if we believe you have:

• shared your account
• breached the prohibited use rules
• leaked or redistributed content
• engaged in misconduct in communities
• attempted fraud or chargeback abuse

12.2 Effects of termination

If terminated, you lose access to:

• all courses
• web apps
• MCQs/question bank
• notes/resources
• community groups

12.3 No refunds on termination

If termination occurs due to breach, no refund is payable.

13) Testimonials & Messages Sent to PharmX

If you send PharmX any messages, feedback, reviews, success stories, screenshots of results, or testimonials (whether by email, WhatsApp, social media, or other channels), you confirm you are sending them with the intention that PharmX may use them for promotional purposes, including publishing them on our Website and social platforms.

We may anonymise or edit for clarity (without changing the meaning).

14) Disclaimers

14.1 Education only

PharmX is an educational platform. Content is not medical advice and is not a substitute for professional judgment.

14.2 User responsibility

You remain responsible for checking relevant guidance and applying professional judgement appropriately.

14.3 No affiliation

PharmX is not affiliated with, endorsed by, or officially connected to the General Pharmaceutical Council (GPhC) or any other regulator or exam body.

15) Third-Party Links and Services

PharmX may reference or link to third-party websites, platforms, tools, or content. We are not responsible for third-party services and do not guarantee their availability, accuracy, or safety.

16) Limitation of Liability

To the fullest extent permitted by law:

• PharmX is not liable for indirect or consequential losses including loss of data, profit, business, reputation, or opportunities.
• Our total liability for any claim related to your use of PharmX shall not exceed the amount you paid to PharmX in the 3 months preceding the claim (or the one-time fee if applicable to the claim).

Nothing in these Terms limits liability that cannot be limited under law.

17) Indemnity

You agree to indemnify and hold harmless PharmX against any claims, damages, losses, or expenses (including legal fees) arising from:

• your breach of these Terms
• misuse of the Services
• breach of intellectual property rules
• infringement of third-party rights

18) Disputes & Resolution

18.1 Informal resolution first

Before starting legal action, you agree to contact us at [email protected] and attempt to resolve the dispute informally.

18.2 Mediation / arbitration option

If the issue cannot be resolved informally, the parties may agree to use mediation or arbitration before court proceedings.

19) Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England shall have exclusive jurisdiction over disputes, subject to any mandatory consumer rights.

20) Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on our Website.

By continuing to use PharmX after changes are posted, you accept the updated Terms.

21) Contact

Questions about these Terms should be sent to:

[email protected]