PharmX Privacy Policy

1) Scope of this Privacy Policy

This Privacy Policy applies to:

• visitors to our Website
• users who create an account
• learners who access our notes, slides, videos, question banks/MCQs, mock exams, and web apps
• customers who purchase subscriptions or access passes
• users who join PharmX community groups (including WhatsApp)

This Privacy Policy does not apply to third-party websites or services that we do not own or control.

2) The Personal Data We Collect

We collect personal data in the following ways:

2.1 Data you provide to us

This may include:

• Name
• Email address
• Login and account details
• Billing information and shipping address (we do not usually store full card details; payments are handled securely by payment processors)
• Communications you send us (emails, support messages)

2.2 Data collected automatically

When you visit or use PharmX, we may automatically collect:

• IP address
• browser type and settings
• device type and operating system
• pages viewed, time on page, links clicked
• access logs (including date/time of access)
• referral URLs

2.3 Learning and platform usage data

When you use our Services we may collect:

• course/module progress
• completion data
• quiz/test performance and results
• question bank usage activity
• platform interaction information (e.g., features used)

2.4 Community group data (WhatsApp and similar platforms)

If you join a PharmX community group, the relevant platform may provide:

• your display name
• messages you send
• your phone number (visible to members depending on platform rules)

Important: WhatsApp (and similar apps) are third-party services. Their handling of your data is governed by their own policies.

3) How We Use Your Personal Data

We use your personal data to:

3.1 Provide and operate PharmX

Including to:

• create and manage your account
• provide access to purchased content
• deliver subscriptions/access passes
• enable platform functionality, including downloads where enabled

3.2 Process payments and prevent fraud

Including:

• verifying transactions
• detecting unusual activity, including account sharing
• enforcing our Terms of Service

3.3 Improve and develop our Services

Including:

• improving our content, web apps, and learning resources
• user experience and usability testing
• analytics and performance monitoring

3.4 Communicate with you

Including:

• service announcements
• access and account notifications
• responding to customer support requests
• important updates about your plan or content

3.5 Marketing and promotional communications

We may send you marketing emails where lawful to do so.

You can opt out at any time by:

• clicking the unsubscribe link in emails, or
• contacting us at [email protected]

4) Lawful Bases for Processing (UK GDPR)

Under the UK GDPR, we must have a lawful basis to process personal data. We rely on:

4.1 Contract

Where processing is necessary to:

• provide your purchased services
• manage your account
• deliver access to content

4.2 Legitimate interests

Where necessary to:

• improve our platform
• protect against fraud and misuse
• ensure platform security and performance
• enforce our Terms of Service

We balance this against your rights and freedoms.

4.3 Consent

Where required, we may request consent for:

• non-essential cookies
• specific marketing preferences

You can withdraw consent at any time.

4.4 Legal obligation

Where required to:

• comply with applicable laws
• respond to lawful requests from authorities

5) Sharing and Disclosure of Personal Data

We do not sell your personal data.

We may share personal data with trusted third parties only where necessary, such as:

5.1 Service providers (processors)

Including:

• website hosting providers
• analytics providers
• email delivery providers
• customer support tools
• payment processors
• fraud prevention/security providers

These providers may process personal data only to provide services to us.

5.2 Payment processing

Payments are handled by third-party payment processors. We do not typically store your full card details.

5.3 Legal and regulatory disclosure

We may disclose data where necessary to:

• comply with law
• respond to a court order or lawful request
• protect rights, safety, and security of PharmX, users, or the public

5.4 Business transfers

If PharmX undergoes a business sale, merger, acquisition, or asset transfer, your personal data may be transferred as part of that transaction.

6) International Transfers

Your personal data may be processed or stored outside the UK in some cases (for example, if a service provider hosts data internationally).

Where international transfers occur, we take steps to ensure appropriate safeguards are in place as required by data protection law (such as contractual protections).

7) Data Retention

We keep personal data only as long as necessary for the purposes set out in this Privacy Policy, including:

• maintaining your account
• providing access to your subscription/access pass
• customer support
• fraud prevention and enforcement of Terms
• legal, tax, or compliance requirements

You may request deletion of your account. We will comply unless we are required or permitted to keep certain data for lawful reasons.

8) Security of Your Data

We use appropriate technical and organisational measures designed to protect your personal data, such as:

• secure hosting and encryption where appropriate
• access controls
• monitoring for suspicious activity
• restricted staff access to personal data

However, no online system is 100% secure. You acknowledge that use of the internet involves inherent risks.

9) Your Rights (UK GDPR / EU GDPR)

If you are in the UK or EEA, you have rights including:

• Right of access (request a copy of your data)
• Right to rectification (correct inaccurate data)
• Right to erasure (request deletion in certain cases)
• Right to restrict processing
• Right to data portability
• Right to object (including to direct marketing)
• Right to withdraw consent (where processing is based on consent)

To exercise your rights, email: [email protected]

We may need to verify your identity before responding.

10) Children's Privacy

PharmX is not intended for children under 13 and we do not knowingly collect personal data from children under 13.

If you believe a child has provided personal data, contact us and we will take appropriate steps to remove it.

11) Third-Party Links and Services

Our Website may contain links to third-party platforms, websites, or tools.

We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before using them.

12) Cookies Policy

12.1 What cookies are

Cookies are small files placed on your device to help websites function, improve performance, and understand usage.

12.2 Types of cookies we use

(A) Essential cookies (required)

These cookies are necessary for the Website to function properly, including:

• account login/session cookies
• security cookies
• preference cookies (e.g., theme settings)

Essential cookies cannot be disabled through cookie controls as they are required to run the service.

(B) Analytics cookies (optional)

We may use analytics tools to help understand:

• how users navigate the Website
• what pages are visited most
• platform performance and errors

These cookies help us improve PharmX.

(C) Marketing cookies (optional)

We may use marketing/advertising cookies where enabled to:

• measure ad performance
• understand conversions
• improve marketing relevance

12.3 Managing cookies

You can manage cookies through:

• cookie banner settings (where available)
• your browser settings (block, delete, limit cookies)

Note: disabling some cookies may affect the functionality of PharmX.

13) Account Sharing, Monitoring and Enforcement

To protect our platform and Content, we may use limited monitoring and security measures to identify misuse such as account sharing, including:

• device/session monitoring
• IP monitoring
• access pattern detection

This processing is carried out for legitimate interests (security, fraud prevention, enforcement of Terms).

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our Website. Your continued use of PharmX after changes are posted means you accept the updated policy.

15) Contact Us

If you have any questions about this Privacy Policy or your personal data, contact:

[email protected]